CUSTOMER RELATIONS MANAGER

IOLAR (www.iolar.com) is an international company headquartered in Slovenia. In addition to offices in Ljubljana and Maribor, Iolar also has companies in Serbia, Croatia, Hungary and Germany.

For more than two decades, we have been one of the leading companies in Southeast Europe, supplying many global companies and organizations with translation services and solutions.

Description of work tasks:

• Customer relations and sales management
• Translation project management support
• Competent contact person for potential new customers and existing customers (B2B)
• Active telephone acquisition of new customers and customer consulting in the coastal region in Slovenia and also in the Croatian-speaking region (with appropriate qualification also in English-speaking countries)
• Recruitment of new clients and consulting Presentation of the company and the service portfolio
• Maintaining customer data in the system, including creating customer records, completing and updating customer data, and documenting telephone conversations with customers
• Maintaining customer relationships, including social business networks
• Supporting the project management team with project-related activities, e.g., discussing project requirements with customers
• Preparing and sending quotes in coordination with Project Managers
• Independently organizing all activities from initial contact, company presentation, service presentation, quote follow-up, price negotiations (in consultation with Project Managers) up to contract conclusion
• Market research, market exploration as well as networking with decision makers via common social media networks
• Complaints processing in coordination with Project Managers
• Carrying out written and telephone consultations and quotes negotiations including follow-up and analysis of rejected quotes
• Participation in and co-organization of customer satisfaction and customer loyalty programs
• Preparation of tender documents and draft framework agreements in coordination with Project Managers
• Developing customer service strategies
• Attendance at customer meetings
• Implementing and analyzing customer feedback

• Completed at least level V of education in the field of vocational Education / degree in business administration / marketing / communications / other
• 3+ years of experience in the customer service area / sales / account management / linguistic area or a similar field
• Advanced knowledge of MS Office and other Microsoft based applications
• Experience with customer relationship management software
• Strong customer service orientation
• Excellent communication skills, both verbal and written
• Needed Language skills SLO/CRO/EN
• Good knowledge of translation industry trends
• Analytical skills
• Proactive approach and consistency at work
• Creative problem solving and good time management
• Excellent communication and Teamwork skills
• Being open-minded and curious to new processes, software, workflows, etc.
• Ability to familiarize with new tools quickly

The employment relationship will be concluded for full-time, an indefinite period with a probationary period of 6 months.

After the 6-month trial period:

• Full-time employment for an indefinite period
• Training for work, the possibility of education in and outside the workplace
• Long-term cooperation with the possibility of professional growth
• Good working conditions in the international environment
• Place of work in Ljubljana, with the possibility of occasional commuting

We invite experienced person who will develop relationship with customers and upgrade it to join us. With your proactivity and passion for developing business opportunities as well as awareness of how important it is to create good business relationship with customers, together we will develop breakthrough sales in our company.

We invite you to send your application with your CV in English till 21.9.2023 to Werner.arnautovic@iolar.com.

Selected applicants will be invited for an interview.